TroubleshootingFashione Support Troubleshooting - Point of Sale, Back Office, E-Commerce, Websites and more...
Jul
25th
Uploading
Gary called reporting error when uploading. Found we did not set path for root folder. Did this and worked okay
Jul
25th
E-commerce Admin
Asked how to change FTP settings on E-commerce administrator. Did this for him and tested connection.
Jul
25th
Report start dates
Nigel called asking if was a new feature with reports having start date as beginning of week as default. Said this was a change for past version.
Jul
25th
Order
Asked what would be best to do as he booked in an order but forgot to add certain colour. Told him to edit existing order then book in the added items.
Jul
25th
Reports
Asked how to find sales for a certain day. Told her to use transaction report and change date range
Called back saying the transaction report did not show enough information. Told her to use the tenders report.
Jul
25th
Prices
Reported changed prices yesterday but still at old prices on till. Found polling didn't work and had to reboot routers. After rebooted, polled again and worked okay after this
Jul
25th
Printer
John Smith called about extending the cash drawer cable.
Explained this should be possible.
Jul
25th
Microsoft Office
Sanjay called asking if installing Office will effect system in any way. Told him it would not effect anything
Jul
25th
Error on till
Called reporting error when starting POS. Found it was because training mode was not set up.
Jul
25th
Branch Stock Search
Reported branch stock search not working. Talked them through rebooting router which worked okay after came back up.
Jul
25th
Issues
Called asking about changes made on the till from latest update. Explained changes and more major changes that staff will notice
Jul
25th
Connection to BO
Staff called reporting connection error during last nights z read. Connected and restarted till. Carried out another z read to test which worked okay
Jul
24th
Payout
Staff called asking if we could change the amount paid out of the till.
Explained this is not possible and would have to use Pay In.
Jul
24th
POS Frozen
Reported till frozen on other reports screen. Had to end other reports exe through task manager to get focus again
Jul
24th
Stock Report
Asked for a report to filter by parameters. Told him to run style listing stock report
Jul
24th
POS locked
Staff called reporting it saying POS locked on screen. Had to end in task manager and then restart
Jul
24th
Promotion PLU
asked about a promotion PLU that isn't showing on promotion. Found was because it was included on a promotion that was suspended.
Had to run query to set promotion flag to false to enable to be used another promotion
Uploading
Gary called reporting error when uploading. Found we did not set path for root folder. Did this and worked okay ...
E-commerce Admin
Asked how to change FTP settings on E-commerce administrator. Did this for him and tested connection. ...
Report start dates
Nigel called asking if was a new feature with reports having start date as beginning of week as default. Said this was a change for past version. ...
Order
Asked what would be best to do as he booked in an order but forgot to add certain colour. Told him to edit existing order then book in the added items ...
Reports
Asked how to find sales for a certain day. Told her to use transaction report and change date range Called back saying the transaction report d ...
Old CN
Said not working open dept way. Found she wasn't activating the return function ...
Prices
Reported changed prices yesterday but still at old prices on till. Found polling didn't work and had to reboot routers. After rebooted, polled again a ...
Printer
John Smith called about extending the cash drawer cable. Explained this should be possible. ...
Microsoft Office
Sanjay called asking if installing Office will effect system in any way. Told him it would not effect anything ...
Error on till
Called reporting error when starting POS. Found it was because training mode was not set up. ...
Branch Stock Search
Reported branch stock search not working. Talked them through rebooting router which worked okay after came back up. ...
Issues
Called asking about changes made on the till from latest update. Explained changes and more major changes that staff will notice ...
Connection to BO
Staff called reporting connection error during last nights z read. Connected and restarted till. Carried out another z read to test which worked okay ...
Invalid PLU's
Polled till to update products database ...
Payout
Staff called asking if we could change the amount paid out of the till. Explained this is not possible and would have to use Pay In. ...
Activation Key
Suzie called for an activation key. Provided one over the phone. ...
POS Frozen
Reported till frozen on other reports screen. Had to end other reports exe through task manager to get focus again ...
Stock Report
Asked for a report to filter by parameters. Told him to run style listing stock report ...
POS locked
Staff called reporting it saying POS locked on screen. Had to end in task manager and then restart ...
Promotion PLU
asked about a promotion PLU that isn't showing on promotion. Found was because it was included on a promotion that was suspended. Had to run q ...