Easy Aftercare Support
At Fashione we are proud that we have kept our support options basic and easy. If you need help with your EPOS, we believe just picking up the phone and speaking to a human within a few steps is best. The quicker you’re sorted the quicker you’re back to your business.
- No dreaded online ticketing systems that take forever to get resolved
- No robots or complicated options selection
- Just call 01257 542 301 and select from our 3 easy options
Need Remote Help?
Download Our
Support Tool
Click the icon to download our quick support tool.
Please only use the support tool with a member of Fashione support.
Epos Support With Benefits
We are not a massive call centre so you will get familiar with your support team.
This more personalised support team leads to strong business relationships being built.
Monday to Friday Remote
Desktop Support
Weekend Emergency
Support
Email
Support
Support Frequently Asked Questions
Why is my EPOS system not working?
There can be several elements that can cause your EPOS system to not work. Our EPOS system is designed to be able to trade offline so continuing to sell should not be a problem. Usually, rebooting your till, PC or router should fix the issue. However, with our easy aftercare support, it is as simple as picking up the phone and speaking to a member of our support team.
What else does Fashione's Aftercare include?
Our aftercare not only provides support. We are always improving our EPOS software, so we release updates throughout the year that active aftercare customers receive for free.
Additional training can also be provided over the telephone by booking a remote training session. Your EPOS data becomes irreplaceable. That’s why all aftercare customers receive data backup.
How do I sign up to Fashione aftercare?
As part of our software service, you will receive four weeks of unlimited support. After this, your monthly payment includes 30 minutes of software support per month.
Unlimited support is an available add on option.