Help Me
Help me will open our support tool, this allows a member of our support team to connect to your device.
Manual
Directs you to this very help centre.
Product Import
Please see Product Import.
Import EAN/SKU
Please see Import EAN and SKU.
Support Manager
Support manager is where advanced system maintenance features are located.
From support manager, you can do the following:
Change Style
In change style, this is where you can change certain product information.
Add Size
- Press change style.
- Search the item.
- Press add size.
- The size you add, will add on the end of the size scale.
Change Style Name
- Press change style.
- Search the item.
- Press change style.
- Type in the new style name and press ok.
Change Colour
- Press change style.
- Search the item.
- Press change colour.
- Select new colour and press ok.
Change Sizes
This is not documented in the online manual, please contact the support team for more information
Merge Customers
If you have a duplicate customer, you can merge the customer profiles.
Only customer history is merged. Before you merge the customers, you should check that all accounts or layovers have been settled.
- Press search, search and select the duplicate customer.
- Then search the customer you want to keep.
- Tick what information you want to merge from the duplicate customer, to the customer you keeping.
There are also options to delete the duplicate after the merge and combine loyalty point settings.
Source: Is duplicate customer to be deleted.
Destination: is customer you are keeping and merging all the information to.