Introduction
Our POS tutorials are bite size videos, covering specific POS functions.
Some functions are more complex than others and may have supporting documentation in the help centre.
Basic Sales & Split Sales
This tutorial covers:
- Basic cash and card sales.
- Split sale examples.
Refunds & Returns
This tutorial covers:
- Returns using a receipt.
- Returns without a receipt
- Reprinting a receipt
Exchanges
This tutorial covers:
- Exchanges using a receipt.
- Exchanges without a receipt.
- Exchanges at different values.
- Reprinting a receipt.
Discounting
This tutorial covers:
- Promotion Discounts
- Individual Discount
- Overall Transaction Discount
- Double Discount Setting
Gift Vouchers
This tutorial covers:
- Selling a Gift Voucher
- Using Gift Vouchers on same value, more value and less value transactions.
Gift Cards
Gift cards are not switched on by default. To switch on gift cards, please contact our support team.
The POS will still say Voucher, as appose to Card.
For more information on gift cards specifications, click here.
This tutorial covers:
- Selling a Gift Card
- Checking a Gift Card Balance
- Using a Gift Card on same value, more value and less value transactions.
Credit Notes
This tutorial covers:
- What are Credit Notes.
- Using a Credit Note on same value, more value and less value transactions.
End of Day
This tutorial covers end of day procedures such as X Reads and Z Reads.
X/Z config is also covered, this is where you customise what report information, the X Read and Z Reads show.
Checking Stock
This tutorial covers:
- Checking in store stock levels
- Checking stock across multiple locations
- Requesting stock from other locations
Email Receipts
This tutorial covers emailing receipts to customers with or without tracking there details.
See our GDPR page for more information on customer marketing consent.
Journal
The POS Journal can be managed through security.
No Sale, Pay Ins and Pay Outs
This video covers the following POS operations:
- No Sale
- Pay Ins
- Pay Outs
These POS operations can be managed through security. As mentioned in the video, you can set up reasons for these. Please see Fashione Office, POS Settings.
Multiple Stores
POS Transfers
POS transfers allows you to transfer stock from the till, to other locations.
Default Transfer Settings:
Transfers in Fashione, are set to automatically transfer into the destination, once the transfer is saved.
If you don’t want transfers to automatically transfer in, and would like the stores to accept the transfers, when they receive them, please contact our support desk. Our support desk will be able to change the transfer settings.
Booking In Transfers
If you have it set, that transfers need accepting when they reach there destination, you can book these transfers in on the POS.
Customer Relations
Customer relations have there own help centre sections: